FAQ's - Animal Hospital at Auburn Hills

Are you taking new patients? 

Yes and we would love to meet you and your four-legged family member.

Do I need an appointment? 

Yes. Patients are seen by appointment. It almost eliminates any waiting, reduces conflicts between patients and allows your pet the time to get the care they need.

How do I make an appointment? 

Please call our office 316-729-7400 during regular business hours to schedule an appointment. You can also leave a message after-hours on our voicemail and we will call you back the following business day.

What are your business hours? 

We are open 7:30 am to 6 pm Monday-Wednesday & Friday
Thursdays are a half-day, open 7:30 am to noon
Saturday we are open 8 am to noon
On the days we're open until 6 pm, we stay open over the lunch hour too. (We understand those lunch-hour errands!)

What if I have an emergency after you close? 

We recommend that you call the Veterinary Emergency & Specialty Hospital of Wichita at 316-262-5321. Their hospital is open 24/7 and their doctors will communicate with us as soon as we open again.

Do I have to fill out paperwork? 

We are a computerized, paperless practice on a network in our hospital. We are happy to input your pet's medical information from you over the phone or in person without the need to fill out papers. Paperwork is only necessary for authorizations that require a signature, such as an anesthesia authorization.

How do I give you my pet's previous medical records? 

It is very important to keep a detailed record of any medical procedures, vaccines, reactions or radiographs your pet has received. We will scan in any files provided to us either by your family or your pet's previous veterinary care facility.

What forms of payment do you accept? 

We accept cash, Visa, Mastercard, Discover and CareCredit. Sorry, but we do not accept checks.

Can I make payments? 

Payment is due at the time of service. However, we accept CareCredit which is a 6-month same-as-cash credit line you can apply for through CareCredit.com

Do you board pets? 

Yes. We board dogs, cats and exotics (such as guinea pigs, ferrets, lizards). Boarding is a members-only service for our clients. We leash-walk dogs outside three times a day - even on weekends and holidays. We also offer extra walks and one-on-one play time by request. One-on-one play time is also offered to our cat boarders. Blankets and food are provided for our boarders, but you are welcome to bring your own. For more details, please see our Boarding page.

What are your kennels like? 

Our dog kennels are climate-controlled indoor runs, protecting them from the elements. Dogs are walked outside three times daily while boarding. Cats are housed in cages away from the dog runs.

At what age can I have my pet spayed or neutered? 

We recommend spaying or neutering cats and dogs when they are about 6 months old. Prior to surgery, we examine your pet to make sure they are healthy enough to undergo the surgical procedure. Vaccines must be current and a pre-anesthetic blood screen needs to be performed at least 24 hours before the procedure.

What is the pre-anesthetic blood screening? 

This is a blood test that assesses organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screen is performed to minimize risks associated with anesthesia and surgery. For more information about safety and what is involved in our anesthetic procedures, see What You Need to Know Before Your Pet is Anesthetized.

Is it a good idea to let my pet have at least one litter? 

No. There is no advantage for your pet to have a litter but there are advantages to spaying or neutering.

For females: decreased risk for breast tumors, cystic ovaries and uterine infections later in life.

For males: decreased desire to roam the neighborhood, decreased incidence of prostate disease and helps prevent spraying or marking behaviors. 

How long do the sutures stay in after my pet's surgery? 

If the sutures are non-absorbable, they are usually removed two weeks after surgery.